Support
Find answers and learn how to get the most out of ReanEnglish.
Try searching for "trial", "payment", "quiz", or "CEFR".
Quick help
Quick help
How to learn on ReanEnglish
A simple step-by-step flow you can follow anytime.
- 1Browse courses by category, subcategory, and level.
- 2Enroll in a course to add it to your enrollments.
- 3Open the course outline and start the first lesson.
- 4Finish activities and quizzes to complete your lesson.
- 5Track your progress on the Dashboard. View badges, streaks, and CEFR level on the Achievements page.
Note
Free trial or subscription required to access courses.
FAQs
Common questions about subscriptions, payments, and learning.
Subscription & payment
The free trial gives you limited-time access to learning features. When it ends, learning is locked until you subscribe.
Yes. You can subscribe at any time. Your paid plan starts immediately when payment is confirmed.
You can still log in, but learning (courses, lessons, and quizzes) is disabled until you renew.
Payment
ReanEnglish supports major payment methods, including KHQR and direct bank transfer.
If payment is pending, wait a moment and refresh your Billing status. If it fails, try checkout again or use a different payment method.
Language levels (CEFR)
The CEFR (Common European Framework of Reference for Languages) is the international standard used to describe language ability. It uses a six-point scale, from A1 (Beginner) to C2 (Proficiency). We apply CEFR to language courses.
Start at the level that feels comfortable. For example, if A1 is too easy, move up to A2; if B1 feels hard, try A2 first. For other categories, pick the level that matches your experience.
Learning, quizzes & achievements
Select a lesson from the course outline. Then, go through the slides to view lesson objectives, lesson videos, and quizzes.
Some lessons require passing the quiz to mark the lesson as completed. Review the lesson and try again.
Badges are awarded when you complete lessons, finish a course, or reach a new CEFR level. Streaks count consecutive days of learning activity. View your badges, streak, and CEFR progress on the Achievements page.
Account & profile
Use the “Forgot password” link on the login page to request a reset email.
Go to your Profile page, update your personal information and save.
Contact support
If you can’t find what you need or have any other questions, email our support team.